Features
Direct customer–business messaging
Use a private direct conversation for appointment questions and practical changes.
Bookibles provides real-time direct messaging between signed-in customers and businesses. The conversation is shared by that customer and business rather than being a separate thread for each booking.
By Bookibles Editorial Team · Reviewed by Bookibles Product Team · Updated
One direct conversation per customer and business
The conversation is private to the customer and business but is not isolated to an individual appointment. Include the service and relevant date or time when discussing a specific booking.
Useful for practical updates
Use messages for arrival details, questions, location clarification, or a requested timing change, then update the formal booking status when the outcome changes.
Designed for operational messages
Do not use direct chat to exchange passwords, complete card details, medical records, or other sensitive information that the service does not require.
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