Product help
Message a customer about a booking
Use the direct customer–business conversation for appointment questions and changes.
By Bookibles Editorial Team · Reviewed by Bookibles Product Team · Updated
Direct answer
For a booking linked to an eligible signed-in customer, use Message customer on the booking or open the conversation in Messages. Guest and manual bookings do not provide an account-linked booking conversation; use the contact details supplied for the booking instead.
1. Check messaging eligibility
Open the booking. Message customer is available for an eligible linked customer account and your role. Guest booking and Manual booking are disabled messaging controls; neither creates a signed-in customer conversation.
2. Open the customer conversation
Choose Message customer, or select an existing conversation in Messages. If View message history appears, the conversation is read-only under the current access conditions.
3. Verify the context
A customer–business conversation can cover more than one appointment, so name the service and date or time when they apply.
4. Write a specific message
State the requested action, date or time, and any practical instruction in plain language.
5. Protect sensitive data
Do not send passwords, complete payment card data, health records, or unrelated personal information.
6. Update the booking if needed
If the conversation changes whether the appointment will happen, update its booking status as well.