Product help
Manage pending, confirmed, cancelled, and completed bookings
Keep each appointment state accurate so the business and customer have the same expectation.
By Bookibles Editorial Team · Reviewed by Bookibles Product Team · Updated
Direct answer
Open Dashboard → Bookings, select the appointment, and update it to the status that reflects reality: pending, confirmed, cancelled, or completed.
1. Open Bookings
Go to the Bookings area of the business dashboard.
2. Review the request
Check the service, customer, any selected date or time, any flexible-request details, and the relevant direct conversation before changing status.
3. Set the current status
Use pending while a request awaits a decision, confirmed when accepted, cancelled when it will not happen, and completed after delivery.
4. Communicate material changes
Use the direct customer conversation to explain a cancellation, timing change, or information the customer needs.
5. Keep records current
Update the status promptly instead of leaving finished or cancelled appointments as confirmed.