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Product help

Choose fixed slots or flexible booking

Match a service to the booking flow that reflects how its duration and availability really work.

By Bookibles Editorial Team · Reviewed by Bookibles Product Team · Updated

Direct answer

Choose fixed slots for services with a dependable duration that fit the published weekly schedule. Choose flexible booking when the customer should send free-text details and the business needs to arrange timing outside the generated slot flow.

  1. 1. Check the duration

    If the duration varies substantially from one customer to another, start with flexible booking.

  2. 2. Check capacity

    Use fixed slots when one booking occupies a predictable part of the business schedule.

  3. 3. Check coordination needs

    Use flexible booking when travel, location, staffing, equipment, or scope must be confirmed.

  4. 4. Set the type on the service

    Open the service editor, select the appropriate booking type, and save.

  5. 5. Test the customer view

    Complete a test request and verify that the wording accurately describes whether the appointment is pending or confirmed.